Returns
At Ralli, we stand behind the quality of every paddle we make. If you don’t absolutely love your purchase, we’re committed to making the return process simple, fast, and stress-free.
✅ 30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a return.
Whether the paddle didn’t feel right, the color wasn’t your style, or you simply changed your mind — no problem. We’ve got you.
If your return is approved, you’ll receive a full refund to your original payment method.
🔁 Exchanges
Want a different color or model?
We offer free exchanges within the 30-day window. Just tell us what you’d prefer and we’ll take care of the rest.
📦 Return Eligibility
To ensure a smooth return, please note:
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Items must be returned in good condition with no major damage.
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Normal signs of trial use (light wear, ball marks, etc.) are acceptable — our guarantee is designed to let you try the paddle.
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Items damaged from misuse or intentional destruction are not eligible.
🚚 How to Start a Return
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Email our support team at support@rallipickleball.com with your order number.
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Let us know whether you want a refund or exchange.
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We’ll send you a return label and simple instructions for sending your item back.
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Once we receive and inspect the paddle, your refund or replacement will be processed.
Most refunds are completed within 3–5 business days after your return is received.
🛑 Non-Returnable Items
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Gift cards
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Final-sale or clearance items (if applicable)
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Products damaged due to misuse, negligence, or improper care
💳 Refunds
Approved refunds are issued back to your original payment method.
Depending on your bank or card provider, it may take 3–7 business days for the refund to appear on your statement.
❓ Need Help?
We’re always here to support you.
For any questions about returns, exchanges, or product issues, reach out to:
📩 support@rallipickleball.com
We respond within 24 hours on business days.